Where does the collaboration begin?
With monitoring - the basis of every mandate. Ongoing monitoring across the relevant platforms shows what is happening, usually before the client notices it themselves. The three extensions build on it: in-depth investigation, protective intelligence and ISO 18788 alignment.
What is the difference between monitoring and investigation?
Monitoring is continuous observation: it detects and assesses mentions, threats and defamation at scale. Investigation comes in selectively when an incident needs to be examined in depth - with in-depth OSINT analysis, identification behind anonymous accounts and a robust dossier. One finds, the other clarifies.
Do I need all four modules right away?
No. Only the monitoring foundation is required. Investigation, protective intelligence and ISO 18788 alignment are extensions added as the situation demands - after an incident, as prevention, or when an organisation needs to document its duty of care.
What is protective intelligence - and when do I need it?
Protective intelligence closes vulnerabilities before someone exploits them: digital footprint audit, leak check and a prioritised action report. Best used preventively, ideally at the start of a mandate - before something happens, not just as a reaction.
Who benefits from ISO 18788 alignment?
Above all agencies, clubs and associations that may need to demonstrate they met their duty of care. Processes guided by the framework of ISO 18788 document a structured approach - and can help protect against personal liability.
